Why Partner With RLS
Experienced Family-Owned Regional Provider
RLS Logistics is a third generation family-owned and operated company that’s been in the business of handling temperature-controlled food since 1968. A major advantage of dealing with a strong, regional family-owned logistics provider is that clients receive the highest level of service because the owners are hands-on in the daily management of the business. At the same time, clients have access to the technology, knowledge, solutions, and food defense systems that a national provider offers. Being a family-owned company allows us to make quicker key decisions, increasing our flexibility, which ultimately benefits our clients.
Single Source 3PL
Unlike other 3PL’s, RLS is equally focused on transportation, warehousing, and packaging. Other providers typically have one key strength and their other services are secondary. When transportation, warehousing and packaging are combined, clients have access to one provider for all their temperature controlled supply chain needs. This frees them from having to arrange and coordinate multiple service providers, which can lead to inefficiency in the supply chain, inconsistent performance, and lack of accountability.
Dedicated to Food Safety
With the increased emphasis on Food Safety and accountability in the cold chain, it is important to choose a provider that embraces these changes by evaluating its own standards and continually improving upon them. At RLS, we consistently exceed our own self-imposed and customer-required audits. Although not required, we have taken on the challenge of maintaining BRC certification at all of our locations. Our commitment to BRC certification and food safety is further assurance to clients that their products are handled in the safest possible manner.
Every department within RLS is held accountable to our Perfect Order Index (POI). The POI is the measure of our ability to deliver our customers’ orders with the correct quantity, product, and lot, at the right temperature, on time, damage free, and then invoice them correctly. Each department is responsible to fulfill its responsibilities to achieve this perfect order. When our POI is at or above our goal, our customers experience the high level of service they expect from us. While a number of other providers simply measure themselves based on client imposed KPIs, we impose a higher standard on ourselves. For us to consider ourselves successful, we must achieve the Perfect Order on each client’s order.
With an estimated 36% of total population on the east coast, RLS’ facilities are strategically located to effectively and efficiently pick up and deliver within this geographic area. Our Pittston, PA facility is located at the junctions of I-81 and I-84, making it an ideal location to service the entire northeast as well as a premium distribution point for the entire country. Our headquarters in Newfield, NJ is in close proximity to all major east coast ports, allowing us to serve international clients in a cost-effective manner. Our consolidation center’s location makes for faster transit times up and down the east coast.